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cv71 operates under a set of terms that govern how your account works, how transactions are handled, and what rights you hold as someone who accesses this platform. Availability depends on your local law and eligible region — read what applies before you proceed.
These terms set out the conditions under which you access cv71 and use its services. They are not a guarantee of eligibility — your right to use the platform depends on the laws of your jurisdiction and whether your region is covered. Bangladesh players should check their local legal position before opening or funding an account. Where we refer to transactions, this includes deposits made via Rocket or Bank Transfer and any withdrawal request you raise. The terms apply from the moment you create an account and remain in effect for as long as that account exists, including any dormancy period. We may update these terms when we are required to by regulation or when we adjust how our platform operates. When we do, we publish a notice in the account area and the change takes effect on the date stated. Continuing to use the platform after that date means you have read and accepted the revised terms. If a section conflicts with local law in your region, the local law takes precedence — we do not override it. Questions about a specific clause can be directed to our support team through the contact routes listed on this page.
Understanding where these terms start and stop helps you know exactly what we are responsible for and where third-party conditions apply instead. Each area below defines the boundary clearly.
These terms govern how you create, maintain and close your cv71 account. They cover login conditions, identity verification steps shown in your account area, and what happens when an account is flagged, suspended or closed at your request or ours.
Any deposit or withdrawal you make through Rocket or Bank Transfer falls under these terms. The limits, processing fields and verification steps shown inside your account wallet are part of this scope — we do not set separate hidden conditions outside what is visible there.
Game content supplied by our studios — CQ9, Bigtime Gaming, Habanero and PG Soft — is covered by this policy at the platform level. Game-specific rules are displayed inside each title; those rules govern gameplay outcomes and are not overridden by this page.
Payment networks such as Rocket and Bank Transfer operate under their own service agreements with you. We are not party to those agreements. If a payment network applies a restriction or fee on their end, that is outside the scope of these terms and must be resolved directly with them.
Your account is yours to manage. Inside the signed-in area you can review your transaction history — every deposit and withdrawal processed via Rocket or Bank Transfer appears there with a date and status. If a record looks wrong, you have the right to raise a query and ask us to check it against our logs. You can also update the personal details attached to your account at any time through the account settings page; where a detail requires re-verification, the fields shown there will tell you what to submit. If you want to close your account, that option sits inside the account area as well — submit the request and our team will confirm closure and any outstanding balance. For anything this page does not address, our support team is the direct route: they can pull your account record, check a transaction status and escalate a policy question on your behalf. Access and outcomes always depend on your local law and eligible region.
Open the transaction history in your signed-in account to see every Rocket and Bank Transfer entry with its date, amount and status. This is the live record — check it before raising a dispute.
Head to account settings to update your name, contact number or linked wallet information. Fields that require re-verification will prompt you with the steps shown on screen — follow those instructions exactly.
If a term on this page is unclear or you believe it has been applied incorrectly to your account, contact support with your account ID and the specific clause in question. We will review and respond through the channel you used.
The account closure option is inside your account area. Submit the request there; our team will confirm the closure and any remaining wallet balance through your registered contact before finalising.
If a question about these terms cannot be answered by reading this page, use one of the routes below. We respond through the same channel you write to — keep your account ID and the relevant section handy so we can pull the right records quickly.
Open the live chat widget on any page of the site. It connects you to a support agent who can look up your account record and escalate a policy question on the spot.
Send a written query to the support email address listed in your account area. Include your account ID and the specific clause or transaction you are asking about for a faster review.
The help centre linked from your account area covers common policy questions with step-by-step answers. Check there first — many account and transaction queries are resolved without needing to contact the team directly.
We hold the information you provide for as long as your account remains active and for any period required after closure under applicable regulation. You can request a summary of what we hold by contacting support with your account ID.
Account records, including transaction history for Rocket and Bank Transfer activity, are kept for the period required by the regulations that apply to your eligible region. After account closure, residual data is held only as long as legally required, then deleted.
We use cookies to keep your session active and to remember language and account preferences across visits. You can adjust cookie settings in your browser at any time; disabling session cookies may affect how the account area and wallet load on your device.
Your account is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you receive a message requesting it, treat it as suspicious and contact support immediately using the routes shown above.
To request a correction to data we hold, or to ask what information is stored against your account, write to support with your account ID. We will confirm receipt and respond through your registered contact within the timeframe shown in your account area.
These questions cover what real account holders ask about this policy — from how terms apply to their region, to what happens when a transaction falls under dispute.
Availability depends on your local law and whether Bangladesh is a supported eligible region at the time you access the platform. These terms are written to apply where access is permitted — check your local legal position before using the account or making a deposit.
The current version is always the one published on this page. When we update the terms, we post a notice in the signed-in account area with the effective date. If you have not logged in recently, check the account notice board when you next sign in.
After closure, we retain only the data required by the regulations that apply to your eligible region. Transaction records for Rocket and Bank Transfer deposits are part of that retained set. Everything else is deleted once the mandatory period ends. Contact support if you want specifics on what is held.
Yes. Open your transaction history in the signed-in account area and identify the entry in question. Then contact support with your account ID, the transaction date, and the amount. We check our records and the payment network log and respond through the channel you used.
Yes — deposits and withdrawal requests made through Rocket fall within the scope of these terms at the platform level. Rocket's own service agreement with you is separate. If a restriction originates on Rocket's side, contact them directly; if it originates in your cv71 account, contact our support team.
Send a request to support using the email address in your account area. Include your account ID and state that you want a data summary. We will confirm receipt and provide the details within the period shown in your account, subject to your eligible region's requirements.